Our Services
We are here to help you!
Changing or installing a new EPOS system can be stressful. Whatever your EPOS requirements, we take the stress out of migration and installation by managing the whole process for you.
Services
Our team joins together daily to move our mission forward – Create tools to help businesses thrive!
Consultancy
We work closely with our customers to ensure that the right solution is delivered on time and within budget. Our experts are highly experienced in meeting the needs of our clients across the retail sector. Many of our team members have retailing backgrounds themselves.
Project Management
Changing or installing a new EPOS system can be stressful. Whatever your EPOS requirements, we take the stress out of system migration and installation by managing the whole process. We consult extensively with you throughout the installation to ensure that we install the best products for your business needs.
Installation
Our professional services team have installations down to a fine art. From the order confirmation to the ‘Go Live’ day, our goal is to get your business operating as quickly as possible.
Training
A product is only as good as a person’s ability to use it. To get the most out of any system, you need to understand how it works. We deliver step-by-step, thorough, and comprehensive training, so that every team member feels confident about what they need to do. As part of our training services, we also provide free training courses for retailers to attend throughout the year.
Technical Support
We have a highly experienced technical support team to handle all of your queries. We can assist with most requests via remote access, which means minimal disruption for your business. Where engineers or spare parts are required, we endeavour to get to you as quickly as possible.
RS Client Portal
Our customers now have the facility to log service requests via the online client portal. They can then track the status of their query in real time and view the various interactions by Retail Solutions helpdesk personnel, providing them with total transparency during the process.
Software Development
We constantly strive to enhance our software for our existing and future clients, whose needs continue to evolve as their business grows.