Retail Solutions

Frequently Asked Questions

What is a Point of Sale (POS) system?

A Point of Sale (POS) system is a combination of hardware and software that allows businesses to complete sales transactions, manage inventory, track customer data, and generate reports. It is the central hub where all sales processes are managed.

What are the benefits of using a POS system for my business?

Benefits include streamlined sales processes, improved inventory management, detailed sales reports, enhanced customer management, and increased efficiency. A POS system can also help reduce errors and provide insights into business performance.

What types of businesses can use your POS solutions?

Our POS solutions are versatile and can be used by various types of businesses, including retail stores, supermarkets, convenience stores, pharmacies, forecourts, off licences, and coffee shops, . They are designed to cater to the unique needs of the retail industry.

How does a POS system improve business efficiency?

Our POS system automates many manual tasks such as inventory tracking, sales reporting, and customer management. This reduces errors and saves time, allowing you to focus more on managing and growing your business.

What features are included in your POS solutions?

Our point of sale solutions include features such as sales processing, inventory management, customer database, employee management, reporting and analytics, cash control, and integrations with various third party suppliers and services, such as payments, fuel, loyalty and much more.

Do you offer both hardware and software for POS systems?

Yes, we provide a complete point of sale solution, including both hardware (such as tills, monitors, barcode scanners, receipt printers, and PCs) plus software to manage your sales and operations.

Are your POS systems cloud-based or on-site?

We offer both cloud-based and on-site services to suit different business needs. Cloud-based systems provide the advantage of remote access and automatic updates, while on-site systems offer greater control.

Can your POS software integrate with my existing hardware?

Yes, our POS software can integrate with existing equipment, provided it is of a suitable specification to run the software smoothly.

How do I set up the POS system?

Your POS system is set up by our dedicated team of Engineers. They work closely with your other suppliers, such as electricians and shop fitters, to plan a schedule and ensure that your new system is up and running as quickly as possible, usually without any downtime for your business.

How long does it take to set up the POS system?

The setup time varies, depending on the complexity of your requirements. A standard setup can usually be completed in a day or two, while more customised installations may take a bit longer.

Is training provided for using the system?

Yes, we provide comprehensive training for you and your staff to ensure you can make the most of your new POS system. Training is conducted on-site, and you will also get ongoing access to our online Gera Training Academy, allowing you to find answers at any time of the day or night, refresh your skills, or provide full training to a new staff member.

What kind of technical support do you offer?

We offer technical support via phone, email, and our live ticketing system. Our support team are always ready to help you with any issues or questions you may have, and you'll always have access to the latest updates regarding your query. 

Is there a warranty or guarantee on your POS products?

Yes, we offer a standard warranty on all our POS hardware and a satisfaction guarantee on our software solutions.

We also offer a more comprehensive maintenance support plan, which offers services such as engineer call-outs and emergency loan equipment. Specific details depend on the service plan you choose.

Can your POS system be customised to fit my business needs?

Yes, our products are customisable to suit your business. They are designed with supermarkets, convenience stores, forecourts, pharmacies, off licences, coffee shops, and other similar businesses in mind, but can often be customised to suit other business needs too. We work with you to tailor the system to your specific operation, including custom features and integrations.

Is your POS system scalable for business growth?

Absolutely. Our point of sale systems are designed to grow with your business. You can easily add new features, users, equipment, and locations as your business expands.

Can new integrations be added to the POS system later?

Yes, you can choose from our comprehensive list of existing integration partners to add their services at any time. Plus, we are always working with new suppliers to make sure that the latest features are always available to you.

How secure are your POS systems?

Our POS systems are designed with top-tier security measures, including data encryption and regular security updates to protect your business and customer data.