Retail Solutions

Enhancing inclusivity: Strategies for accessible business spaces

Enhancing inclusivity: Strategies for accessible business spaces
Enhancing inclusivity: Strategies for accessible business spaces

Enhancing inclusivity: Strategies for accessible business spaces


Accessibility is not just a buzzword; it’s a fundamental aspect of modern business ethics. Creating an inclusive environment, both online and in physical stores, not only creates positive customer experiences but also opens up new avenues for customer engagement and growth. Whether you’re running an e-commerce empire or managing a bricks and mortar store, here are some strategies to make your business more accessible.


Enhancing inclusivity: Strategies for accessible business spaces


Online Accessibility

Animation of a wheelchair user in front of a laptop screen with accessibility icons

Responsive Website Design

Ensure your website is accessible across various devices, including smartphones, tablets, and desktop computers. A responsive design adapts to different screen sizes, making it easier for users with disabilities to navigate your site.


Clear Navigation and Organisation

Simplify website navigation by using clear headings, menus, and submenus. Provide multiple navigation options, such as search bars and site maps, to accommodate different user preferences and needs.


Alt Text for Images

Include clear descriptive alt text for all images on your website. This helps visually impaired users understand the content of images through screen readers, improving their overall browsing experience.


Captioned Videos

If your website features videos, ensure they have accurate captions. This not only benefits users who are deaf or hard of hearing but also enhances the usability of your content for all users, including those in noisy environments.


Accessible Forms

Design online forms with accessibility in mind by using clear labels, logical tab orders, and error messages that are easy to understand. Additionally, provide alternative contact methods for users who may struggle with online forms.


Physical Store Accessibility

Animation of a wheelchair user and a building planner outside a building with a ramp

Wheelchair Accessibility

Ensure that your physical store is wheelchair accessible by providing ramps, elevators, or alternative entrances if necessary. Make sure aisles are wide enough to accommodate mobility aids and guide dogs.


Clear Signage and Pathways

Use clear signage with large fonts and high colour contrast to help customers navigate your store easily. Keep pathways free of obstacles and clutter to accommodate customers with mobility impairments or visual impairments.


Accessible Bathrooms

If your store has bathroom facilities, ensure they are accessible to people with disabilities. This includes features such as grab bars, accessible sinks, and sufficient space for maneuverability.


Assistive Technology

Consider implementing assistive technologies, such as magnifiers or hearing loops, to help customers with visual or hearing impairments access information and communicate effectively within your store.


Staff Training

Train your staff to provide excellent customer service to individuals with disabilities. This includes understanding how to interact respectfully, offer assistance when needed, and accommodate specific requests to the best of their ability.



By implementing these strategies, you can create a more inclusive and welcoming environment for all customers, regardless of their abilities. Not only does this demonstrate your commitment to accessibility, but it also opens up your business to a broader audience and encourages long term customer loyalty. Remember, accessibility isn’t just the right thing to do – it’s also good for business.



Who are we?


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Retail Solutions is a market-leading EPOS provider with over 25 years of business experience. Our leading sectors are forecourtsconvenience storessupermarketspharmacies, off licences, and coffee shops.

We are dedicated to providing your store with the most up to date and reliable point of sale hardware, along with software management tools to help you manage your business effectively.

Our self-checkout partners are NCR, who are global leaders in self-checkout technology.


Industry leading EPOS products for supermarket, forecourt, convenience, coffee shop, pharmacy and off licence.


Contact us to find out what a point of sale system can do for your business.



About the author:


Susan McGuire is originally from London, United Kingdom, and has now lived in Galway, Ireland, for 16 years. She has been with Retail Solutions for 8 of those, and during that time has enjoyed various roles within the areas of Maintenance, Finance, & Marketing. You can follow her on LinkedIn!


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